Our Detailed Return Guidelines

At Mackwyn, we want to make sure that your shopping experience with us is as smooth and satisfactory as possible. If you need to return a product, please follow our detailed return guidelines below.

Return Period

You have 7 days from the date of your purchase to request a refund or exchange. For more information, read more about our return period.

Return Conditions

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging, along with any accessories that came with it. 

Non-Returnable Items

Certain items are not eligible for refunds or returns, including:

– Sex toys and intimate accessories

– Personal or intimate hygiene products

– Opened, used, or damaged products for reasons other than manufacturing defects

 Return Procedure

1. Contact Us: Email us at info@mackwyn.com to obtain a return number and detailed return instructions.

2. Package Your Return: Ensure the item is securely packed in its original packaging.

3. Ship Your Return: Follow the return instructions provided by our customer service team.

Refund Process

Once we have received and inspected your return, we will process your refund to your credit card or original method of payment within a reasonable timeframe. You will receive an email notification once your refund has been processed.

Questions or Assistance

If you have any questions or need further assistance, please contact us at info@mackwyn.com . We are here to help you at any time.

Thank you choosing Mackwyn. Your satisfaction is our top priority, and we are committed to ensuring a positive shopping experience for you.