Refund and Returns
At Mackwyn, we are dedicated to ensuring that you have a seamless and enjoyable shopping experience. Our refund and return policy is crafted to provide you with peace of mind and confidence in your purchases from us.
Return Period
You have 7 days from the date of your purchase to request a refund or exchange. Unfortunately, we cannot accept returns or exchanges after this period. To ensure you understand our full policy, read more about our return period.
Return Conditions
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging, along with any accessories that came with it. For a detailed guide on our return conditions, please visit our detailed return guidelines.
Non-Returnable Items
Certain items are not eligible for refunds or returns, including:
- Sex toys and intimate accessories.
- Personal or intimate hygiene products.
- Opened, used, or damaged products for reasons other than manufacturing defects.
These restrictions are in place to ensure safety and hygiene. For more information, please see our non-returnable items policy.
Return Procedure
To return a product, please contact us at info@mackwyn.com to obtain a return number and detailed return instructions. Ensure you follow these instructions closely to facilitate a smooth return process. For more details, check out our return procedure page.
Refunds
Once we have received your return and inspected it, we will process your refund to your credit card or original method of payment within a reasonable timeframe. For more information on how we handle refunds, visit our refund process page.
Questions or Assistance
If you have any questions or need further assistance, please contact us at info@mackwyn.com. Our customer service team is available to assist you at any time. For additional support, visit our Contact page.
Thank you for choosing Mackwyn. We hope these details help you understand our policies and ensure a satisfying shopping experience.